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We currently ship to Canadian & US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
You can use our handy tracking page to keep up with the latest on your order 🙂
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 15 days from the date of order will not be considered.
Please be advised that most hairline cracks on filters will not be covered under warranty, as this suggests that the filters were dropped. Defective filters tend to crumble. Please take care not to over tighten filters and strip the filter nut as this will not be covered by warranty. Broken filters that are eligible for warranty replacement will be replaced, but a $16.99 shipping fee will be incurred for their delivery.
Customers are advised to operate their filters for a specified duration before any complaints regarding taste are deemed eligible for warranty coverage. It is common to experience a temporary alteration in taste when installing a new filter, which typically normalizes over time.
BeyondWater filters have a 1 year warranty against manufacture defect.
Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable.
Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.
To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back. Â Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping. Â Free shipping is a one-time offer on orders and not offered on Exchanges.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.
If you use Affirm to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by Affirm to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order. Â We can verify the exact total with you before cancelling.
Frequently asked questions
The silicone in the packet can be used to lubricate the rubber o-ring to keep it in optimal condition. Â If you see the o-ring looks dry you should apply some silicone to it, usually before first use or if the unit has been stored for a while and not operating.
Our filters contain carbon, which aids in the filtration process. It’s normal to observe some carbon in the water during the setup and flushing stages. This is harmless, and you can use your initial few flushing cycles to water your plants. 🙂
BeyondWater offers a one-year warranty on the UV Smart Bottle. This warranty covers defects in materials and workmanship under normal use. If a defect arises during the warranty period, we will repair or replace the product at no charge. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
The BeyondWater UV Smart Bottle is equipped with a long-lasting rechargeable battery, ensuring that its advanced features are always accessible when required. A single charge provides extended usage, and recharging is swift and convenient with the included USB-C cable.
The battery is not user replaceable but will last for years. Â If you have any problems with charging during your warranty period please contact customer support.
When purchasing replacement shower filters, you have the option to buy just the filter or the filter and a new chrome shell.
If you’re a ProOne shower customer and this is your first time ordering a BeyondWater Shower filter, you’ll need the new shell because it’s a smaller and more compact form factor, just like the filter. To install it, unscrew your current shower shell from the shower, unscrew the showerhead, and then install the new compact shell. Finally, screw the showerhead to it.
This was done to reduce the unit’s footprint and allow it to sit higher in the shower, accommodating taller people while maintaining the same performance.
It’s also a good idea to replace these shells every few years to prevent failure caused by cracking.
Yes, this filter works great with your ProOne counter/undercounter unit. The plastic shell of the ProOne filter is purely cosmetic. We believe that less plastic is better when it comes to your water, so we eliminated the plastic while also improving the filter’s overall performance and saving you money.
The mesh side of the filter should be facing the water supply pipe of your shower, while the other side with holes should face the shower head.
There are a few reasons, but the primary reason is that many shower arms threading would eventually get damaged over time due to the weight of the unit. Since the unit is not made of metal, its threads would be damaged before your shower arm, which is preferable. Replacing the shower arm in your wall could be a costly task.
Another reason is cost. We can provide a quality product at a much more affordable price this way.
Inside the shell, there are four white o-rings. Each o-ring must be seated in the groove to properly seal the unit under pressure. Open the shell, remove the filter, and ensure that the o-rings are seated correctly and not out of the groove. If not seated properly, they can get pinched when you tighten the shell closed, causing a leak.
Ceramic filters are fragile and breakages during shipping can happen. Â If this happens to you please take photos of the damage right away and send them to us info@beyondwater.ca
Damages must be reported within 7 days of receipt with photo evidence clearly showing all the damage. Claims for damages after 30 days from date of order will not be accepted.
You will observe a noticeable reduction in the filtration time (the duration of a filter cycle). Additionally, you may perceive a change in the taste of the water.
The BeyondWater ceramic filters can be scrubbed with a green scrub pad to prolong their lifespan if there is a significant buildup on them. However, it is recommended to replace them annually to ensure optimal performance and quality.
The Beyondwater Ceramic filter has a natural and non-toxic Diatomaceous Earth shell. During shipping, the movements can rub and scratch the surface, creating a bit of dust. Don’t worry, it’s completely safe! Just rinse your filter with cold water before installing to remove any extra dust.
Yes Beyondwater Ceramic Gravity filters use very similar and in some ways better technology than the ProOne filters and are a direct replacement and fully compatible. Â At this time we could all use some savings so we have decided to offer one size 7 inch which is the perfect size for all stainless systems. No extra filter is need for fluoride filtration and BeyondWater filters are Made in the USA!
BeyondWater ceramic filters are compatible with ProOne, Alexapure, AquaCera, Doulton (British Berkefeld), Berkey®, Patriot Pure, and Waterdrop Gravity systems.
Once your BeyondWater Big Blue or ceramic (little blue) filter is installed, you simply run your cold water for 5 mins to flush the filter which prepares and optimizes it for use.
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